Each CHARM HAUS piece is handcrafted and made to order. Please allow 1–3 weeks for production, though most orders are fulfilled sooner. Timing may vary during peak seasons or product launches.

If your order hasn’t been processed yet, we’ll do our best! Email us ASAP athello@charmhausjewels.comwith your order number and requested change. Custom orders may be harder to adjust once started.

Yes! All orders are packaged beautifully, but if you're sending a gift, feel free to leave a message at checkout and we will add a personalized note.

We ship via USPSwith tracking on every order. You’ll get an email with your tracking number as soon as your package is on the way.

Our pieces are made to last, but here are a few tips to keep them shining:

• Store in a dry place, away from moisture
• Avoid direct contact with perfumes or lotions
• Gently wipe clean with a soft cloth if needed

Our jewelry is made with 18K Gold PVD over stainless steel or gold filled, both of which is tarnish-resistant and water-resistant. It is made to be lived in.That said, in order to keep your pieces in the best possible condition long term, we recommend removing before swimming or showering.

We love partnering with creators, customers, and causes we believe in. Reach out to hello@charmhausjewels.comand tell us a bit about yourself!v

If you're interested in stocking CHARM HAUS or placing a bulk order, email us at hello@charmhausjewels.com with your vision — we’d love to hear more.